FREQUENTLY ASKED QUESTIONS (FAQ)
WHAT SETS RESERVE APART?
At Reserve, we pride ourselves on delivering exceptional brand quality and a distinctive approach to appliances. Our passion for panel-ready appliances stems from three key advantages:
- Elevated Aesthetics: Panel-ready appliances transform kitchens with their seamless, versatile, and sophisticated designs, creating an effortlessly beautiful space.
- Unmatched Customization: With a wide range of shapes and sizes, these appliances allow for personalized solutions tailored to your unique vision. We take great joy in helping bring creative kitchen designs to life.
- Superior Performance: Crafted with the highest quality standards, our appliances provide optimal, quiet, and reliable functionality, ensuring a consistently exceptional experience every time.
WHY DID MY UNIT COME WITHOUT A PANEL?
KoolMore Reserve is on a mission for creative kitchen designers and builders looking for reliable equipment without breaking the bank. A panel ready appliance means that you can install your own door panel on the refrigerator so that your units will be consistent with the design and style of the rest of your kitchen.
DO YOU OFFER CUSTOM PANELS?
KoolMore Reserve does not currently offer custom panels.
WHERE CAN I FIND INSTALTION INSTUCTIONS FOR MY PANEL?
For guidance on installing a panel for your panel-ready refrigerator, consult your user manual or the supplemental instructions provided by the panel manufacturer. If you have any questions or need further assistance, our team is here to help and happy to support you.
WHAT MAKES OUR OUTDOOR PRODUCTS TRULY "OUTDOOR"?
Our outdoor kitchen units are purposefully designed for patio environments, crafted with corrosion-resistant 304 stainless steel to withstand even the harshest conditions. From blazing sun to freezing snow, these units are built to endure the rugged outdoors.
For optimal longevity, we recommend covering the unit when not in use.
WHERE CAN I PURCHASE A RESERVE PRODUCT?
You can purchase Reserve products directly from our website at koolmorereserve.com or through one of our authorized dealers. Many of our items are also available on popular online marketplaces like Home Depot and Amazon. For a complete list of online retailers, visit our 'Where to Buy' page.
HOW DO I REGISTER MY WARRANTY?
Please click here to register you warranty.
HOW DO I GET SERVICE ON MY PRODUCT?
Please click here to fill out a service request, for any other questions please reach out to our trained customer service team, Please click here for contact us.
WHAT IF MY RESERVE PRODUCT ARRIVED DAMAGED?
Please contact our customer service team Mon-Fri 9 AM to 5PM at 718-576-6342 or Email us at info@koolmore.com, please attach as much information as possible, including but not limited to, detailed pictures fo the damage.
WHAT IF I NEED TO RETURN MY PRODUCT(S)?
Pleaes contact our customer service team Mon-Fri 9 AM to 5PM at 718-576-6342 or Email us at info@koolmore.com, please attach as much information as possible, including but not limited to, detailed pictures fo the damage.